A large US based wealth management organisation needed some clarity and direction on their Incident Management process.
Where better to ask than RFMSolutions, who have a wealth of knowledge in all aspects of Incident Management, from the basic What is an Incident through to the BCM; Disaster Recovery and most importantly, how to maintain client confidence.
With a structure that was in need of some ‘dusting down’, a robust procedure was introduced, with allocation of individual areas of responsibility, and a management structure that provided a clear line of authority.
Individual training being provided, and departments being made clearly aware of their own areas of duty and responsibility, the organisation can now say with confidence to their staff and clients alike ‘They are prepared’.
If your organisation needs this type of input, just give RFMSolutions a call, and we will help you meet the requirements of today, whilst ensuring you meet the requirements of tomorrow.